Help Centre

About us

Weldydirect.co.uk is a division of Welwyn Tool Group Ltd, the UK Sales & Support centre for LEISTER equipment. 

Our Satisfaction Policy
We want you to be pleased with your purchase. If you are not satisfied, you can return your items provided they are unused and in their original packaging. Outbound delivery charges will not be refunded. Call or write within 30 days of purchase for authorisation to return or exchange your unwanted goods. See 'Returns procedure' for more information. Faulty items can be returned at any time during their warranty period (see below).

Returns Procedure
Please call us if you would like to arrange a return to us. A minimum 20% restocking fee plus VAT will be charged if items are found to be either used, carry a different serial number or are in poor condition. Items returned, at your expense, are still your responsibility while they are in transit.

Faulty or Damaged Items
Items damaged in transit can be returned provided you have signed for the consignment as DAMAGED or UNCHECKED and notify us within 24 hours of receipt (please have your packing slip to hand when you call the number above). Faulty items can be returned at any time during its warranty period. Please ensure items are suitably packed and ready for collection. Items delivered on a pallet will need to be palletized when collected. Return packaging is the responsibility of the customer.

Un-refundable used items
Certain items cannot be refunded by Workzone if they have been used, due to Health & Safety restrictions. Items covered under this Un-Refundable Used Items condition, include ALL items from our Food Preparation and Pest Control ranges. If you are unsure about whether or not the item you are about to purchase, or have purchased, falls under this Un-Refundable Used Items condition, then please call Workzone for clarification.